Refunds & Cancellations
This Policy explains how Tattloom handles plan cancellations, billing issues and refund requests.
Last updated: September 13, 2026
Before you purchase
The price, included credits, Shape My Idea allowance and renewal terms for a plan are shown before purchase. Please review them before completing checkout. A completed tattoo image uses one image credit; failed image requests do not use a credit.
Cancellations
You may cancel a recurring plan before its next renewal. Cancellation stops future renewals and does not remove access already provided for the current paid period, unless applicable law requires otherwise.
Refund requests
If you were charged in error, charged twice, or had a technical issue that prevented the service from delivering the purchased allowance, contact support from your account with the purchase date and transaction details. We review requests fairly and provide refunds where required by law.
Credits
Unused credits are not cash and cannot be transferred, resold or exchanged. Any eligibility for a refund of unused credits is determined by the checkout terms and applicable law. Promotional or complimentary credits have no cash value.
How to get help
Sign in to your Tattloom account and use the support route available there. Include the account email, purchase date, payment reference and a brief explanation so we can investigate quickly.